Effective Date: January 26, 2015
This Return and Refund Policy outlines the terms under which Globalway Delivery processes cancellations, returns, and refunds for its logistics and courier services. By using our services, customers agree to the terms stated below.
1. General Policy
Globalway Delivery strives to ensure customer satisfaction through reliable and transparent service. Refunds or returns are handled on a case-by-case basis, depending on the nature of the service and the circumstances surrounding the request.
2. Service Cancellations
- Cancellations must be made at least 24 hours before the scheduled pickup or shipment to qualify for a full or partial refund.
- Cancellations made less than 24 hours before pickup may incur administrative or handling fees.
- Once a shipment is in transit, cancellations are no longer eligible for a refund.
3. Refund Eligibility
Refunds may be issued under the following conditions:
- The service was not provided due to an error or fault on the part of Globalway Delivery.
- The shipment was lost or damaged while in the company’s custody, subject to investigation and verification.
- The customer has paid for a service that could not be fulfilled due to operational or regulatory constraints.
Refunds are not applicable in the following cases:
- Delays caused by weather, customs, or other factors beyond the company’s control.
- Incorrect or incomplete delivery information provided by the customer.
- Shipments containing prohibited or improperly packaged items.
- Health or behavioral issues arising during pet transport that were not caused by negligence.
4. Refund Process
- Customers must submit a refund request in writing to info@globalwaydelivery.com within 7 days of the incident or service date.
- The request must include the shipment tracking number, proof of payment, and a detailed explanation of the issue.
- Refunds are reviewed and processed within 10–15 business days after verification.
- Approved refunds will be issued to the original payment method used during booking.
5. Partial Refunds
In cases where only part of the service was completed or costs were incurred before cancellation, a partial refund may be granted. Administrative and processing fees may apply.
6. Non-Refundable Services
Certain services are non-refundable once initiated, including:
- Express or same-day deliveries
- Custom or international shipments already in transit
- Specialized handling or packaging services
7. Damaged or Lost Shipments
If a shipment is lost or damaged, Globalway Delivery will conduct an internal investigation. Compensation or refund will be determined based on the declared value of the goods and the terms of the service agreement. Customers are encouraged to purchase additional insurance for high-value shipments.
8. Contact Information
info@globalwaydelivery.com
9. Policy Updates
Globalway Delivery reserves the right to modify or update this Return and Refund Policy at any time. Changes will take effect immediately upon posting on the website.
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